Frequently asked questions

• Am I able to ask questions before counselling?

Yes, I offer a complimentary 20-minute consultation where we can get to know each other and you can ask any questions you may have.

• Is direct billing to my insurance available?

Psychotherapy and M.S.W. Counselling services are covered by many extended health plans. Currently, Riverside is able to direct bill to those with coverage through Green Shield Canada, SSQ Insurance, and Empire Life. Thus, if your coverage is through any other company, you will be required to pay for your counselling session upfront. After payment, you will receive a receipt which you can then submit to your insurance provider for reimbursement, following their session. Counselling services provided by Registered Social Workers (R.S.W.) can be claimed as a medical expense tax deduction when you file your income tax return. In other words, RSW’s are now authorized as “medical practitioners” for the purpose of claiming medical expenses.

• Do you offer virtual sessions?

Yes, Riverside offers both in-person and virtual counselling sessions. This flexibility allows us to maintain consistent sessions no matter your location or schedule constraints.

• What can I expect in my first session?

The first session is mainly about getting to know each other and understanding your needs and goals. We'll discuss your reasons for seeking therapy, your personal background, and your expectations. You'll also have the chance to ask any questions about the process.

• How often should I attend sessions?

The frequency of sessions largely depends on your personal needs and circumstances. Typically, sessions are scheduled once a week, but this can be adjusted to best support your journey.

• What is your approach to therapy?

Lesley’s approach to therapy is laid back, authentic, and tailored to your individual needs. Lesley believes in empowering clients and allowing them to take control of their sessions. She uses a range of therapeutic modalities, including Eye Movement Desensitization and Reprocessing (E.M.D.R), Cognitive Behavioural Therapy (CBT), Acceptance Commitment Therapy (ACT), the Internal Family Systems Model (IFS), Mindfulness Practice, and Somatic Practice, in addition to being EMDR certified.

• What is EMDR therapy and how does it work?

EMDR, or Eye Movement Desensitization and Reprocessing, is an innovative therapeutic method designed to help individuals process traumatic experiences. It involves specific protocols that can often work faster than traditional therapy methods and requires less verbal communication.

• How can therapy help me?

Therapy can provide support, problem-solving skills, and coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress, body image issues, and creative blocks. It is also beneficial for people seeking personal growth, improved self-esteem, and better family communication.

• What does B.S.W. stand for and what does it entail?

B.S.W. stands for Bachelor of Social Work. It's an undergraduate degree that provides a foundation in social work theory, practice, and social policy. This degree prepares individuals for generalist social work practice or for advanced study at the Master's level.

• What is an M.S.W.?

M.S.W. stands for Master of Social Work. This is a graduate-level degree that prepares individuals for advanced, specialized social work practice in a particular area such as clinical or health social work. It often involves more in-depth study and research in a specific area of interest.

• What does R.S.W. mean?

R.S.W. stands for Registered Social Worker. This designation is given to social workers who have met certain professional standards and are registered with a provincial regulatory body. In Ontario, this body is the Ontario College of Social Workers and Social Service Workers (OCSWSSW).

• Why is being registered in Ontario important?

Being registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) means that the social worker has met the professional and ethical standards of the profession. It also ensures they are accountable to the regulatory body, which can provide a degree of protection and recourse for clients if they have concerns about their social worker's practice.

• What is the role of the Ontario College of Social Workers and Social Service Workers?

The Ontario College of Social Workers and Social Service Workers (OCSWSSW) regulates the practice of social workers and social service workers in Ontario. The College ensures that these professionals are qualified, skilled, and competent to practice, and they enforce professional standards and ethical guidelines.

• What are the benefits of seeing a therapist with an M.S.W. and R.S.W. designation?

Seeing a therapist with an M.S.W. and R.S.W. designation means that you are working with a professional who has advanced education in social work and has met rigorous standards to become registered. These professionals are bound by a code of ethics and are accountable to their regulatory body. They have a deep understanding of social issues, human behaviour, and therapeutic practices, offering a holistic approach to helping individuals, families, and communities.